What we solve
Data, services, models, and working habits change after launch. Without someone responsible for development, quality gradually declines and small issues become a queue of emergencies.
What you get
The project has a transparent backlog, priority rules, and a regular improvement cycle. Issues are logged and investigated, key indicators are monitored, and changes are documented.
What is included
- Review of the current state and knowledge transfer
- A process for requests and priorities
- Monitoring of critical functions
- Fixes and planned improvements
- A report on completed work and the next period
How we work
- Define support boundaries and critical scenarios.
- Create the initial backlog and response order.
- Work in short cycles with clear outcomes.
- Regularly revisit indicators and priorities.
Optional additions
- Content updates
- Cost optimization for external services
- Training for new users
- Planning the next major stage
Important considerations
The support model and response time depend on how critical the system is. Emergency support and responsibility for third-party infrastructure are agreed separately.